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In the diagram, the Balanced Scorecard Perspective is represented by a dotted line box. For example, “If we have faster ground turnaround time, we will have more on-time service and can offer lower prices. The Electric Service Delivery business area used a balanced scorecard approach to ensure service quality. Meet accuracy targets provided by supervisor. If you want to take advantage of new opportunities in markets, develop new products and IT to realize the new business opportunities.
Pages: 312
Publisher: World Scientific Publishing Co (October 3, 2015)
ISBN: 9814630705
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Multicriteria and Multiobjective Models for Risk, Reliability and Maintenance Decision Analysis (International Series in Operations Research & Management Science)
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